Atlassian uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. Accept all cookies to indicate that you agree to our use of cookies on your device.
Atlassian cookies and tracking notice, (opens new window)
Atlassian uses cookies to improve your browsing experience, perform analytics and research, and conduct advertising. Accept all cookies to indicate that you agree to our use of cookies on your device. Atlassian cookies and tracking notice, (opens new window)
MyWayfinder Support
  1. MyWayfinder Support
  2. MyWayfinder Support

MyWayfinder Support

Welcome to the MyWayfinder Support Portal!

Requests
Service Request

Use this when you need assistance, access to a feature, updates made to your account, or have a general question.

Required fields are marked with an asterisk*

Your name, nickname, or whatever you go by.

Short title of the problem.

Provide any details that can help us understand your request.

Drag and drop files, paste screenshots, or browse
Powered by Jira Service Management
{"xsrfToken":"6d51876f05abea32e4769ce1495ae3aedd379170_lout","branding":{"id":"1","key":"sip","name":"MyWayfinder Support","portalBaseUrl":"/servicedesk/customer/portal/1","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/1/1","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#202263","headerLinkHoverBGColor":"#202263","headerBadgeColor":"#202263"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/39a3e34a-adc2-4868-9930-b5850e99b1bc/image/cdn?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJiMmI1ZTc1Ny1iNmE3LTQ1MTQtODNiNS0wZDcyZTNkMTkwZmMiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjM5YTNlMzRhLWFkYzItNDg2OC05OTMwLWI1ODUwZTk5YjFiYyI6WyJyZWFkIl19LCJleHAiOjE3ODM4MTUxNDMsIm5iZiI6MTc4MzgxNDU0M30.CIjX8FBJ1kFIcyFyqiuzmQauLR5XPDv_pK5b6Xlkrpg&client=b2b5e757-b6a7-4514-83b5-0d72e3d190fc&mode=fit","logoId":"39a3e34a-adc2-4868-9930-b5850e99b1bc","isLogoAvailable":true,"helpCenterTitle":"Welcome to MyWayfinder Support!","sharedPortalName":"MyWayfinder Support","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"Welcome to MyWayfinder Support!","sharedPortalName":"MyWayfinder Support","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#4346aa","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/d5711df1-5cca-4ea3-af4c-49f112a4ddb7/image/cdn?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJiMmI1ZTc1Ny1iNmE3LTQ1MTQtODNiNS0wZDcyZTNkMTkwZmMiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmQ1NzExZGYxLTVjY2EtNGVhMy1hZjRjLTQ5ZjExMmE0ZGRiNyI6WyJyZWFkIl19LCJleHAiOjE3ODM4MTUxNDMsIm5iZiI6MTc4MzgxNDU0M30.fGvq5w6d6kkEVNoBujWdmBKN3HX2C3APVVqoafbe5Ms&client=b2b5e757-b6a7-4514-83b5-0d72e3d190fc&height=300&mode=fit","bannerMediaApiFileId":"d5711df1-5cca-4ea3-af4c-49f112a4ddb7","useDefaultBanner":false,"isBannerAvailable":true,"hasTopBarBeenSplit":false},"portal":{"id":"1","key":"sip","projectId":10000,"serviceDeskId":1,"name":"MyWayfinder Support","description":"<p>Welcome to the MyWayfinder Support Portal!</p>","portalBaseUrl":"/servicedesk/customer/portal/1","onlyPortal":false,"reqTypes":[{"id":"147","name":"Add an ABAWD Volunteer Opportunity","descriptionHtml":"","callToAction":"Add an ABAWD Volunteer Opportunity","introHtml":"<p>Submit your Organization's Able-Bodied Adult Without Dependents (ABAWD) Volunteer Opportunity in MyWayfinder.</p>","icon":10509,"iconUrl":"https://togethernow.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10509","groups":[44],"key":""},{"id":"38","name":"Feedback","descriptionHtml":"","callToAction":"Feedback","introHtml":"<p>Help us improve! Use this form to share ideas, feedback, or anything that could make your experience smoother.</p>","icon":10480,"iconUrl":"https://togethernow.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10480","groups":[1],"key":""},{"id":"43","name":"Report a Bug","descriptionHtml":"","callToAction":"Report a Bug","introHtml":"<p>Use this form to report something that’s not working properly, like errors, broken features, or unexpected behavior. Example: “I clicked ‘Submit’ and nothing happened.”</p>","icon":10476,"iconUrl":"https://togethernow.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10476","groups":[1],"key":""},{"id":"1","name":"Service Request","descriptionHtml":"","callToAction":"Service Request","introHtml":"<p>Use this when you need assistance, access to a feature, updates made to your account, or have a general question.</p>","icon":10550,"iconUrl":"https://togethernow.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10550","groups":[1],"key":""},{"id":"246","name":"Update ABAWD Volunteer Listing","descriptionHtml":"","callToAction":"Update ABAWD Volunteer Listing","introHtml":"","icon":10509,"iconUrl":"https://togethernow.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10509","groups":[44],"key":""},{"id":"180","name":"211 Listing Request","descriptionHtml":"","callToAction":"211 Listing Request","introHtml":"","icon":10511,"iconUrl":"https://togethernow.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10511","groups":[],"key":""},{"id":"41","name":"Data Request","descriptionHtml":"<p>Enter the one line summary of your data request and use the description field to describe the details of your request.</p>","callToAction":"Data Request","introHtml":"<p>Data requests</p>","icon":10510,"iconUrl":"https://togethernow.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10510","groups":[],"key":""},{"id":"45","name":"Deprovision Account","descriptionHtml":"","callToAction":"Deprovision Account","introHtml":"<p>Request to deprovision an existing account</p>","icon":10469,"iconUrl":"https://togethernow.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10469","groups":[],"key":""},{"id":"115","name":"Deprovision Connected Provider","descriptionHtml":"","callToAction":"Deprovision Connected Provider","introHtml":"<p>Provision Connected Provider</p>","icon":10737,"iconUrl":"https://togethernow.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10737","groups":[],"key":""},{"id":"19","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"","icon":10527,"iconUrl":"https://togethernow.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","groups":[],"key":""},{"id":"2","name":"Fix an account problem","descriptionHtml":"","callToAction":"Fix an account problem","introHtml":"<p>Having trouble accessing certain websites or systems? We'll help you out.</p>","icon":10518,"iconUrl":"https://togethernow.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10518","groups":[],"key":""},{"id":"81","name":"General Task","descriptionHtml":"","callToAction":"General Task","introHtml":"<p>General work items that need to be completed</p>","icon":10659,"iconUrl":"https://togethernow.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10659","groups":[],"key":""},{"id":"35","name":"Incident","descriptionHtml":"","callToAction":"Incident","introHtml":"","icon":10512,"iconUrl":"https://togethernow.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10512","groups":[],"key":""},{"id":"29","name":"Investigate a problem","descriptionHtml":"","callToAction":"Investigate a problem","introHtml":"<p>Create a problem to track the cause of one or more incidents.</p>","icon":10520,"iconUrl":"https://togethernow.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10520","groups":[],"key":""},{"id":"40","name":"Post Incident Review","descriptionHtml":"","callToAction":"Post Incident Review","introHtml":"","icon":10516,"iconUrl":"https://togethernow.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10516","groups":[],"key":""},{"id":"44","name":"Provision Account","descriptionHtml":"","callToAction":"Provision Account","introHtml":"<p>Request to provision a new account</p>","icon":10520,"iconUrl":"https://togethernow.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10520","groups":[],"key":""},{"id":"114","name":"Provision Connected Provider","descriptionHtml":"","callToAction":"Provision Connected Provider","introHtml":"<p>Provision Connected Provider</p>","icon":10714,"iconUrl":"https://togethernow.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10714","groups":[],"key":""},{"id":"23","name":"Report a system problem","descriptionHtml":"","callToAction":"Report a system problem","introHtml":"<p>Let us know if something isn't working properly and we'll aim to get it back up and running quickly.</p>","icon":10521,"iconUrl":"https://togethernow.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10521","groups":[],"key":""},{"id":"27","name":"Request a change","descriptionHtml":"","callToAction":"Request a change","introHtml":"<p>For example, upgrade a server (VPN) or an application (Jira).</p>","icon":10528,"iconUrl":"https://togethernow.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10528","groups":[],"key":""},{"id":"213","name":"URMC Request","descriptionHtml":"","callToAction":"URMC Request","introHtml":"<p>Requests for database additions from URMC</p>","icon":10498,"iconUrl":"https://togethernow.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10498","groups":[],"key":""}],"reqGroups":[{"id":1,"name":"Requests"},{"id":44,"name":"ABAWD Volunteer Listing Requests"}],"orderMapping":{"44":[246,147],"1":[1,38,43],"9":[23],"7":[23,27],"2":[1]},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"createPermission":true,"portalAnnouncement":{"portalId":1,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"SIP","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJiMmI1ZTc1Ny1iNmE3LTQ1MTQtODNiNS0wZDcyZTNkMTkwZmMiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtdXNlci1jb2xsZWN0aW9uLS03NTAxNTU4NjEiOlsicmVhZCIsImNyZWF0ZSIsInVwZGF0ZSJdfSwiZXhwIjoxNzgzODE1NzQzLCJuYmYiOjE3ODM4MTQ1NDMsImFub25JZCI6ImFub24tdXNlciIsImh0dHBzOi8vaWQuYXRsYXNzaWFuLmNvbS9hcHBBY2NyZWRpdGVkIjpmYWxzZX0.HBXMzZVQz7zCb0J1KXnMYESSK8oWZYToyybIo1yUt_U","targetCollection":"upload-user-collection--750155861","endpointUrl":"https://api.media.atlassian.com","clientId":"b2b5e757-b6a7-4514-83b5-0d72e3d190fc","tokenDurationInMins":20}},"reqCreate":{"id":1,"projectId":10000,"issueType":{"id":"10002","name":"[System] Service request"},"form":{"name":"Service Request","descriptionHtml":"","callToAction":"Service Request","intro":"<p>Use this when you need assistance, access to a feature, updates made to your account, or have a general question.</p>","instructions":"","icon":10550,"iconUrl":"https://togethernow.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10550","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10416","fieldConfigId":"10661","label":"Name","description":"Your name, nickname, or whatever you go by.","descriptionHtml":"<p>Your name, nickname, or whatever you go by.</p>","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Summary","description":"Short title of the problem.","descriptionHtml":"<p>Short title of the problem.</p>","required":true,"displayed":true,"presetValues":[]},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"Description","description":"Provide any details that can help us understand your request.","descriptionHtml":"<p>Provide any details that can help us understand your request.</p>","required":true,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"attachment","jiraFieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Attachment","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/1/create/1","requestValidateBaseUrl":"/servicedesk/customer/portal/1/validate/1","calendarParams":{"firstDay":0,"date":"2026-07-11T20:02:23-0400","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":true,"showRecaptcha":true,"siteKey":"6LePXLkdAAAAAF4gCNalrL1IvZcqbNbZf_Zakudd","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJiMmI1ZTc1Ny1iNmE3LTQ1MTQtODNiNS0wZDcyZTNkMTkwZmMiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtdXNlci1jb2xsZWN0aW9uLS03NTAxNTU4NjEiOlsicmVhZCIsImNyZWF0ZSIsInVwZGF0ZSJdfSwiZXhwIjoxNzgzODE1NzQzLCJuYmYiOjE3ODM4MTQ1NDMsImFub25JZCI6ImFub24tdXNlciIsImh0dHBzOi8vaWQuYXRsYXNzaWFuLmNvbS9hcHBBY2NyZWRpdGVkIjpmYWxzZX0.HBXMzZVQz7zCb0J1KXnMYESSK8oWZYToyybIo1yUt_U","targetCollection":"upload-user-collection--750155861","endpointUrl":"https://api.media.atlassian.com","clientId":"b2b5e757-b6a7-4514-83b5-0d72e3d190fc","tokenDurationInMins":20},"hasProformaForm":true,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":true,"formTemplateData":{},"linkedJiraFields":[]},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}
{"headless":false,"wacLink":"https://www.atlassian.com/software/jira/service-desk/powered-by?utm_medium=jira-in-product&utm_source=jira_service_desk_portal_footer&utm_content=togethernow","serviceDeskVersion":"3.3.0-OD","contextPath":"","xsrfToken":"6d51876f05abea32e4769ce1495ae3aedd379170_lout","baseUrl":"https://togethernow.atlassian.net/servicedesk/customer","relativeBaseUrl":"/servicedesk/customer","jiraDisplayUrl":"https://togethernow.atlassian.net","onDemand":true,"mediaApiExternalUrl":"https://api.media.atlassian.com","mediaApiAppClientId":"b2b5e757-b6a7-4514-83b5-0d72e3d190fc","fabricEmojiUrl":"/gateway/api","helpCenterType":"BASIC","traceId":"24873ef9334e40b791eedbc55550c8f8","siteDefaultLanguageTag":"en-US","featuredValues":{"multiHelpCenterEnabled":true,"hcAIAnswersEnabled":false,"jsmAiConfigEnabled":false,"helpCenterCustomizationEnabled":true},"helpCenterHomePageSlug":"portals","customerAccountAvailabilty":"JSM_AND_JCS","baseUrlCSM":"https://togethernow.atlassian.net","edition":"premium","anonymousEnabled":true,"requestIntroEnabled":true}